DEMING'S FOURTEEN POINTS FOR IMPROVING ORGANIZATIONAL QUALITY ARE: 1.PLAN FOR 2.NEVER BE COMPLACENT CONCERNING THE QUALITY OF YOUR PRODUCT. 3.ESTABLISH STATISTICAL CONTROL OVER YOUR PRODUCTS. 4.DEAL WITH FEWER SUPPLIERS. 5.FIND OUT WHETHER THE PROBLEM IS WITH PRODUCT OR PROCESS. 6.TRAIN WORKERS FOR JOB PERFORMANCE. 7.RAISE THE QUALITY OF LINE SUPERVISORS. 8.DRIVE OUT FEAR. 9.ENCOURAGE DEPARTMENTS FOR COORDINATION & COOPERATION. 10.ADOPT THE " ZERO DEFECT" FORMULA. 11.DEMAND RESULTS & QUALITY ----NO 9 TO 5 POLICY. 12.TRAIN EMPLOYS FOR STATISTICAL METHODS. 13.DEVELOP NEW SKILLS IN EMPLOYEES. 14.TOP MANAGEMENT BE RESPONSIBLE FOR IMPLEMENTATION OF THESE PRINCIPLES.