INTERPERSONAL RELATIONS

JINNI BABA SAYS

motivation






Handle Difficult People

Jinni Baba



A pundit once observed that there are two kinds of people: those who have ulcers and those who are carriers. If you have to live or work with carriers, you can learn to get the best out of them.

"If there are no bad people there could be no layers."


1.Take a hard look at your behavior. Are you the match that ignites short fuses? Ask your close friends to help you answer this question. (If you don't have many close friends, you may already have the answer.)

2. Let problem people express themselves without interruption, listen to them and try to understand their feelings. Reflect carefully on their words before you respond.

3. Ask for the change you want. Get to the point, but do so in a way that condemns the deed and not the doer. Recognize that performance—not people—is the problem. Attack and change behavior, not attitudes.

4. Show people what you want by example. Let people see you doing the very things you are asking of them.

5. Expect the best. Treat people as if they were already the way you want them to be. Let the self-fulfilling prophecy (the "Pygmalion effect") go to work for you.

6. Allow difficult people to maintain their dignity and self- respect. Don't command, demean, or condemn them. Never cause them to lose face at your hands.

7. Seek to understand peoples motives so you can figure out what it might take to get them to change.

8. Show people how it's in their best interest to adopt the behavior you request. Show them how they'll avoid pain or derive pleasure by going along with you.

9. When progress is made, say "thank you."


Courtesy: Jinni Baba